A large financial institution was experiencing extensive access issues as part of their ongoing organisational restructuring program, an increasingly common issue with large organisations. After each re-structure roll-out, large numbers of staff had their access rights incorrectly removed from key systems, effectively hampering their ability to do their jobs. The situation became critical when hundreds of customer-facing staff were blocked from key systems, resulting in significant financial and reputational damage.
Armour Consulting was engaged to review and redesign the process to ensure staff had no access issues following the restructure of each division.
Armour designed a new process to ensure all required access was maintained appropriately. The new process linked multiple business areas, defined key scheduling requirements and hand-offs between teams as well as defining the process owners and key subject matter experts.
The process was approved by all key stakeholders. Armour Consulting then led a successful implementation-cycle where the new process was embedded into BAU activities.